Before the pandemic, Hawai‘i was experiencing congestion and overcrowding at popular tourism sites. This is a picture of the top of Diamond Head trail in Honolulu, where thousands of visitors go to enjoy the spectacular view.
Unfortunately, with too many visitors, the experience is affected. With tourism numbers low at the moment because of the pandemic, it is a good time to plan for managing these sites before they become crowded again.
Management may involve creating – or increasing – access fees, requiring reservations and restricting access, shutting some sensitive sites down entirely, and educating visitors about how to respectfully visit sensitive cultural sites.
A new concept in tourism management is the idea of “smart tourism” … using technology to manage congestion, inform and educate visitors, and collect fees to help maintain sites.
The concept of “smart tourism” came from the movement toward “smart cities” which similarly use technology as a management tool. Destinations use technology like robotics, data analytics, artificial intelligence, biometrics, augmented reality and other tools to interact with visitors. The visitors receive communications and access through social media and their personal technology devices.
Just as an example, an app on a smartphone can be used to control access, make reservations, and collect payment for a popular attraction. With real time data, the app would know whether space was available … it might even charge a premium price for peak hours … make a reservation … collect payment … and provide a code for access to the site
Tourism will recover … but it will change. I believe the changes can be exciting and I look forward to your questions.
弗兰克·哈斯（Frank Haas）是市场管理公司总裁，这是一家咨询公司，专门为美国和国际客户提供酒店和旅游项目。 他是美国市场协会的前任国家主席，并曾担任夏威夷旅游局，奥美广告公司（专门从事酒店款待）和高等教育（夏威夷大学旅游业管理学院和Kapiolani社区学院）的执行官。
提供有关“智能”和可持续旅游业复苏的见解。
World Tourism Network is a global network of tourism experts in 127 countries.
